If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I have been given other details for the account such as the account number/area code and. Take the red-banded end of the isolator cable,. on 08-01-2023 20:46. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I have signed up as a new user for Virgin Fibre. No, any cables within the house can be touched as much as the householder wants to touch them. The other is marked TV, & this is used for TV & Broadband. Some new sockets may look like one of the below. Virgin Media; My Virgin Media; Shop;. These enter my house via an air brick/vent very close to. Don't touch it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Plug into the Hub. Manage Your Account. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Push the white cable (from the old Hub) into the back of the new Hub. You may still need to pay an activation fee, but some deals will offer activation for free. Also available from the likes of Screwfix, Homebase, Toolstation etc. Plug into the Virgin Media wall socket. They will run the cable underground. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. Getting Connected with Virgin Media is easy when you have a wall socket. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Sometimes there is no wall box, just a trailing cable. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Virgin Media;. Manage Your Account. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Re: No virgin media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installation and delivery team on 0800 052 1734. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Browse Virgin Media Virgin Media Community. Surly there has been a connection previously otherwise we wouldn't have bee. How do we go about booking an - 5416332. There should then be. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I can’t find any trailing cable at all. Apologies for any cabling issues. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Turn on your TV and get connected. What I need to do? - 5432597. --Hub 3. Hello, my isolator cable does not fit into the virgin media wall socket. Joining in Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Ordered VM broadband and was recommended by the website to select the self quick install option. We have a virgin media wall socket. which will give you a general idea of VM fixtures and fittings. You should be able to do it on a call to CS. Fitting a new Virgin media wall socket in QuickStart, set up and. 2 1. Choose the best spot for your wifi hub. on 04-02-2023 11:17. Manage Your Account. Manage Your Account. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. All the wall sockets I can see are for BT. Options. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. called the delivery team and they managed to book a technician for me. Tudor. Just push to fit. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Installing and configuring your kitSame thing happened, and on all the wall phone points. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Eric714. Even after scraping the connection might not be a very good one. Stay safe online. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. I make the order with Quick Install, but I don’t have any wall socket in my house. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. #1. The cable on the right looks like is for a Freeview TV antenna. Follow these steps to install your virgin Media Broadband, TV and Phone service. We have a TV and broadband but no landline required. Stay safe online. Next, connect the power cable. which will give you a general idea of VM fixtures and fittings. We have tried plugging it into the only box we found it would fit but no luck. on 12-01-2023 21:04. So, a 50 minute broadband, TV and phone. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. . I am going to cancel. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. There are 10 types of people: those. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. Or a VM person will sort it for you when they get here in a day ot two. SpeedWe would like to show you a description here but the site won’t allow us. . on 03-08-2020 18:05. Account - Mobile. The two sockets on the wall on the RHS are telephone sockets. If no joy, try the pre-install team - 0800 0521734. on 21-02-2023 19:59. Joining in Options. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Hub 3. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hi Virgin Media Team, Hope you are well. Push the red label end of the white cable, into the wall socket. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Teki Screwfix Select. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If an engineer is offered - accept that. I don't longer work there. I’m sorry to hear of the issues that you’re having with your installation. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. No Virgin Media socket Go to solution. 0 Kudos. The isolator has a terminator cap (marked below) fitted to the open end. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Jan 14, 2022. Back a step. Finally, they'll complete the setup to make sure it's all working. We would like to show you a description here but the site won’t allow us. The new fibre phone line is designed to work with the same phones as the old copper line. If you're happy with this and for the charge we can make the arrangements for you 🙂. cable from wall. Re: My Flat doesn’t have wall socket. Switched On Families. Solved Fibre Phone Upgrade Virgin Media Community 4863537. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi there @LEIXU . Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. 95. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Internet. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 05-09-2023 20:36. 0a output. Standard Member. The box and cables may have been removed by the previous occupiers. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. See this. 01-02-2023 10:59 - edited 01-02-2023 11:00. Or if the other end of the white cable is in a more useful. But I have no Virgin Media Wall socket in my house. Thanks for posting, welcome both to the community and also Virgin Media. Browse Virgin Media Virgin Media. 11-11-2022 12:53 - edited 11-11-2022 12:58. The other is marked TV, & this is used for TV & Broadband. Push the white cable with the black label into the Hub. No, you can keep using the same phone you’ve always used. Excellent shop. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Ashleigh_C. Explain what needs to be done and book an engineer visit. . They'll then install a fibre socket inside. But I have no Virgin Media Wall socket in my house. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Account - Mobile. We have the quickstart pack but sadly cannot get broadband set up and working. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. 3) get VM to fit a new box for you. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. No virgin media wall socket. Please help. We would like to show you a description here but the site won’t allow us. Choose the best spot for your wifi hub. We are setting it up but are unsure how to connect it into the broadband. Installing and configuring your kit28 September 2021. Broadband and phone deals. 1. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. You need to go outside and locate the brown or grey omnibox on the wall. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Should’ve checked this before I ordered. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hello. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. Push the red label end of the white cable, into the wall socket. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. -a power cable for the hub's adapter. 18-02-2023 10:23 - edited 18-02-2023 10:33. Pop the power cable into a nearby plug socket, and turn it on. Thank you for your post and welcome to the community. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. I am going to send you a private message. Stay safe online. Fibre Broadband. I can only find the TV socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 2. Installation problems. Don’t plug the power cable into a plug socket yet. PRO SIGNAL. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Both your fibre cable and Wi-Fi router will be plugged into this. Or wait here a day or two for a VM Mod to pick this up. . Need wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. All. Get the Hub ready by connecting the wires. I have been given other details for the account such as the account number/area code and. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Vonage 2nd line. We would like to show you a description here but the site won’t allow us. on 03-12-2022 10:11. Check service status. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 1. But I. 13-12-2021 15:21. 1. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. pdf (virginmedia. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. These enter my house via an air brick/vent very close to. Switching from Virgin? If you're switching from Virgin. Its a flat £25 charge to move the connection points and rebalance power levels. All. We would like to show you a description here but the site won’t allow us. No vm wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. All. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. on 23-10-2022 13:36. 1. Please keep an eye out for an envelope at the top right corner of your Forum page. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. Manage Your Account. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. We're here to help. Account - Cable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I'm very sorry to hear about the non wall socket. The installation should take around an hour. - 5250024Got my virgin media self install kit but I don't have a virgin socket. AnthonyRaw1986. We ordered the virgin media broadband kit for self installation. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Then push the connector VM have provided over the screw thread. to your Virgin Media socket. Vonage 2nd line. Sounds like you need a manned engineer install rather than self-serve. Sorry to hear of the install delay caused by the wall sockets missing. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Within two working days you will receive a Welcome Pack with confirmation of your installation date. You can also check for a loose cable as not all properties have a socket. on 15-11-2022 18:53. Eric714. Back a step. Broadband wall socket. We would like to show you a description here but the site won’t allow us. Tudor. We installed our router etc ourselves. Options. The wall box may be branded with the logos of an old cable TV company (not VM). We would like to show you a description here but the site won’t allow us. On your installation day, your engineer will arrive in a. Both your fibre cable and Wi-Fi router will be plugged into this. To best look into this, I am sending a private message. You should see a welcome screen, then the Virgin Media start up screen. But I have no Virgin Media Wall socket in my - 5383603. Save £105. I would love to help you get your service installed. Security matters. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Try tracing the cables back to the house from the brown box outside. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. . Installation Steps. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. 12. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Re: How to book an engineer. Had my kit sent to a home we’ve just moved into. Account - Cable. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Some new sockets may look like. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. SpeedWe would like to show you a description here but the site won’t allow us. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Next, connect the power cable. 50 per month. Joining in Options. Thank you. Getting Connected with Virgin Media is easy when you have a wall socket. 95 – £ 59. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Various cable mediums are used in modern systems to transmit data. on 21-03-2023 18:43. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. My Virgin Media App. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. We all know and love the internet and TV services that can enter our homes through entry points. 2. Options. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. They can arrange for an engineer to come to the property to complete the installation. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can anyone tell me what the case is called, confirm its needed and. Browse Virgin Media Virgin Media Community. Thank you for your post and welcome to the community. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. My Virgin Wall socket not same as installation guide that one. If digging / drilling / new external & internal cables are required the. I recently got Virgin broadband installed. Turn on and start the Box. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Failing this. But I have no Virgin Media Wall socket in my house. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 0 Kudos. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Account - Cable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. and view the images for a range of different wall box options. Turn on your TV and get connected. Tudor. Gary71. 01/09/14 - 13:14 #2. When I proceeded to set up my Hub 3 I quickly realised that. 1. I am trying to set up our wifi. Your connection box is usually put in the living room on the wall. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo.